1
Find Your Product
Navigate to the product page for the unit you purchased. Use the search bar or browse by category to locate it.
Support
Your dedicated support to make sure your equipment works the way it should.
Start Here
Every product in our catalog includes downloadable documentation. Most installation and operational questions can be resolved using these resources.
Download the Resources
On the product page, scroll to the resources section. Download the relevant PDF - spec sheet, installation manual, submittal, or brochure.
3
Follow the Documentation
Each document includes the manufacturer's recommended procedures for installation, wiring, startup, and troubleshooting.
Search inventory
Still not solved?
If you've reviewed the product documentation and still need help, here's how we handle the most common support situations.
Installation or setup issues
If you are installing an air handler, mini split, or condenser and need help with wiring, startup, or control setup, send us the unit model, indoor and outdoor pairings, and a clear description of the problem.
Unit Not Operating Properly
If the system turns on but is not heating, cooling, or moving air as expected, note the mode selected, remote or thermostat settings, and any visible error code before you reach out.
Damaged or Incorrect Shipment
If your order arrived damaged or incomplete, take photos of the packaging, shipping label, and affected items. Include your order number so we can review the shipment quickly.
Missing Documentation
If a product page does not have the documentation you need, tell us the model number and which file is missing. We can help confirm whether a manual, spec sheet, or submittal is available.
When you contact us, have the following ready:
- Your order number or account name
- Product model number and serial number
- A brief description of the issue and any error codes displayed
- Photos, if applicable (damaged units, incorrect parts, wiring issues)
